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Anyone else having a hard time getting Dixie to answer a phone or reply to an email ? Been trying for days.
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Dixie Gun Works
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Never had a problem with them not answering the phone but I typically call fairly early in the morning - 9 am.
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I just wanted to give DGW a 
. I ordered a catalog on Saturday evening along with an touch hole liner for a Traditions flinter and I received them last night. To my door in 3 working days! That’s quick. Granted it was a small and easy order but still great service. I ordered the stuff online.
. I ordered a catalog on Saturday evening along with an touch hole liner for a Traditions flinter and I received them last night. To my door in 3 working days! That’s quick. Granted it was a small and easy order but still great service. I ordered the stuff online.
rodinal220
36 Cl.
DGW replied to an email question few months ago and they go back to me within 72 hours. I know many businesses are experiencing labor shortages and it may take a little longer nowadays.
Johnny Tremain
Silversmith in training
My DGW Bowie is the talk when ever its out and about. Best steel ever
Bought an Ulberti 1858 Remington New Model Army form DGW and noticed the rifling was messed up near the bore. Talked with a tech there and was told to send it back. They sent a replacement revolver back to me in 2 days. Never had a problem getting in touch with them or speaking to a tech. They rate 5 stars in my opinion and I'll keep doing business with them.
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Dixie has been around for so long, with such an excellent reputation! Imagine the ML hobby without them. They undoubtedly are sincere in their desire to please their customers. Nowadays, there's unavoidable glitches due to conditions in the supply chain, etc. I read where it used to cost 3 or 4 grand to ship a 'container' from Europe. Now it's 12 or 13 grand. That would be the very type container from the factories in Italy, etc.
rodinal220
36 Cl.
On the face page of DGW they do state they are experiencing a high volume of emails lately and may not be able to respond in a timely manner.
Dixie Gun Works muzzleloading, blackpowder and rare antique gun supplies.
Dixie Gun Works muzzleloading, blackpowder and rare antique gun supplies.
I've always had great service from Dixie Gunworks, I can't imagine the work load they deal with short of help and short of supplies in these tough times.
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