Can't speak about anything but their SAA clones and the 3 I ordered new from them were fine. In fact at the time I was buying the clones they were better than what was coming out of Hartford. Except for that awful saftey the govt. made them put on imported revolvers they were more than adequate for all my uses. All three of mine were/are accurate once sighted. The only one I have left is a 32-20, 5 1/2 in. barrel and it's a tack driver. I never needed their customer service.
Some of their other products I've seen over the years haven't been very good.
Vic