T/C Customer Service

[KampKool]

After PA's Muzzleloader week I went to shoot out my T/C Renegade so I could clean it out...It is still the old style cock and the face hardened frizzen.

After ten tries, I turned the flint around to a virgin edge and it went off. This was the final straw pushing me over the edge to finally send it back.

I sent it by UPS ground last Tuesday w/ an ETA of 10/28.

A new lock arrived today w/ a paper saying they replaced the lock because every new frizzen they tried had a large gap at the pan & the prime powder would fall out...

I don't care how they recorded it; they replaced the lock for no cost to me except the shipping charges to get it to the factory!

Lots of sparks now! :hatsoff:

 

[CaptainKirk]

Good to know somebody still cares!

 

[ebiggs1]

There are several great companies if you can just search them out. L&R, Davis, Chambers come to mind right off. TC is one of the best.

 

[roundball]

They replaced the lock for no cost to me except the shipping charges to get it to the factory!

Finest,m real lifetime watrranty of any company I've done busiuness with in my lifetime on the planet. And their new redesigned Flint locks assemblies lack for nothing...100% reliable.
If you aren't aware of it, T/C also significantly redesigned / improved their vent liner making it much faster...two in a blisterpac for $4-$5 bucks I think.

With the new lock, new vent, Tom Fuller 3/4" x 7/8" black english flints, Goex 4F prime, and 3F down the chute, you'll think you're shooting a .30-30 !!
:thumbsup:

 

[nessmuk]

They replaced a broken stock for me at no cost and no questions asked. All it cost me was shipping of the rifle to them. Good service and an excellent company to deal with.

 

[ohio ramrod]

TC'S customer service/life time warranty is the reason they keep selling their guns, when european copies that sell for less are also good quality. You just cann't beat their warranty. While the european guns are good quality they just don't match T.C." s service.

 

[Stubert]

A couple of years back, I lost the screw-in aperture on my T/C rear sight. I called them to order a new one and they refused payment. Great service. They even paid to ship it to me.

 

[kevthebassman]

TC's customer service has always been great to me. I recommend them to everyone who mentions wanting a muzzleloader, traditional or inline.

What they're doing really is good business and worth every penny. They treat one guy right, then he goes on the internet or to the shooting range and raves about how great TC's customer service is. People see that, and factor that in when it comes time to buy.

 

[Blackpowdersmoke]

TC's customer service has always been great to me. I recommend them to everyone who mentions wanting a muzzleloader

As I stated in another post..."I will go to my grave defending their quality and customer service"...Bps :thumbsup: