Honesty is such a lonely word. Everyone is so untrue. Honesty is hardly ever heard. And mostly what I need... I could have security until the bitter end. Anyone can comfort me with promises again; I know. I know.
Seriously, we can deal with good news, and bad, and even little white timing lies, but not no information and/or blatant, in your face, boldfaced lies. Well, that was until 2008 and again a couple of weeks ago I suppose.
The last item I ordered from TRS was in December, a Christmas present to myself I'd put off in the past. They confirmed they had all the parts (or else I would not have ordered). Yeah! I ordered a couple of different items.
The first item arrived with seperate, whopping, shipping charges. Week after week went by. No kit. I contacted them. They argued they sent it. Eventually they agreed they hadn't. The stock was the issue. They were "green" wood and warping so were kiln-drying and cutting new ones, they said. I called periodically though patiently. Weeks turned to months again. I was also told by them they were busy w/a large order (I am familiar with that is not historically correct), and after five months of stories and patience and badly missed deadlines it arrived where it needed to be. Not well done, missing a part, and with an assembled lock (one has to pay a huge premium for but it is the ONLY way to assure you at least have all the lock parts -- trust me with them) that simply could NOT be cocked. And I'm one of the lucky ones, believe me!
