SR:Bureaucrats have to get paid, and its the legislators who vote to approve their pay checks. Contact your local legislator, and tell him the problem you are having with these people. You may know your legislator personally, or someone who works in his offices. Every bit helps. If you don't know him, go to the highest ranking politician you do know and ask him for a letter of introduction. Legislators like to do favors for other politicians.
Once your own legislator gets on these guy's case, they begin to sweat. They are much more likely to be reasonable if they know you have a legislator on your side, who is going to be expecting them to be " reasonable in how thy apply the rules".
I know you are both angry and frustrated, but give it some though in the off season, and see if you can't make headway with this approach. Legislators in every state are bombarded with complaints from the Auto Insurance industry about the number of auto/deer accidents that occur each year. It costs the auto insurance industry a lot of money- millions- in repair costs each year. The industry is quite willing to be generous to any legislator who helps them reduce those expenses. Get it? :shocked2: :hmm: :thumbsup: