I don't know if this post will stay, but here goes. I bought a new, unfired Armi Sport Kentuckian rifle, fired it 20 times at my club and during cleaning, I noticed a slight inperfection in the bolster. I contacted Chiappa who is the US partner I think of Armi Sport. I recieved an RA number and sent it along to them. Several days later, after I called, I was told the bolster is safe, a new nipple and rammer is included, why, I don't know. I was also told at that time that the rifle was test fired, this is where it all goes wrong. I got the gun back and discovered a severely rusted barrel, inside and out at the muzzle, I nearly s*it! On the phone, some jerk named Chris told me he was there for the test firing and cleaning, and that it was done correctly, baloney, and a bald faced lie!! He was either fibbing or covering for someone else. I then returned the rifle and recieved a promise from this same man that prior to shipping back to me, he would personally unpack and check the work out. It was returned the other day, still wrapped in the green bath towel and taped just as I sent it. Work listed on their invoice stated the "gunsmith" touched-up the barrel, and also listed the rifle was returned to have the barrel replaced or repaired. Why the invoice when it's very clear NOTHING was done to my rifle on its second trip to Chiappa Firearms is a mystery. I have just this morning shipped the barrel to Mr. Hoyt for re-boring. That's my story and I'll back it up to whoever needs it done, I'm all finished with these "posers" who have no idea what customer service and honesty is.