To get good casts, you have to get the HOT LEAD into the mold QUICKLY, and the air out quickly. If those bleed holes are plugged, the air has to go out the hole in the cut-off plate, both slowing the entry of the HOT lead into the mold, and cooling it down. I agree with your recommendation that he check those bleed holes.
I also still believe that enlarging the hole in the cut-off plate- and on bottom pour pots/furnaces, enlarging the pour hole in the base of the pot-- will greatly help get good casts. My father's bottom pour pot did NOT pour lead fast enough for him go cast good bullets. He also found some burrs or casting dross that prevented the plug from sealing the hole completely, so that he had lead dripping from the spout!
He emptied the pot, cooled it, then removed the plug. He then used a drill to remove the burrs, and to enlarge the hole in the spout. He then polished the tapered section of the plug smooth, before reassembling the the pot.
That cured the slow pour and drip problems with his pot, some 40 years ago.
But, we had some large rifle bullets that simply would not cast fully, and we ended up drilling larger the holes in the cut-off plates, polishing them, and recutting the bevels to cure those problems.
Several years before, I was casting smaller diameter bullets with his equipment, and had the same problem filling these long bullets in the mold. I opened the cut-off holes on those molds, and fixed that problem them.
I was using a dipper to pour those bullets, BTW, and the dipper was fine. However, Dad opened the spout on the dipper when he found the factory diameter allowed too slow a pour to fill his large rifle bullet molds fast enough to prevent rounding of the bottom edges and grease grooves.
I can't tell you the diameter of the drill bits that I used or Dad used. Its been way too many years ago, thank you. But, I can tell you we first used the shank ends of drill bits to figure out the diameter of the existing holes, and then used the next Numbered Drill bit size larger to clean up the holes, and enlarge them a bit. Nothing Dramatic. Dad continued with the next larger drill bit sizes until he solved the problem, and got good casts from the molds and dipper or pot. It was NOT a long-time search project.