BTW, I had only one problems with Lyman products over many years. On another occasion, I wrote and suggested that they also produce a flint plains pistol to sell to us here in PA where we have a three week flint only season.
I never received any response or acknowledgment of my complaint or suggestion from Lyman.
The mere lack of response caused me to wonder about how seriously they take customer service and how little they value their public image. When i worked at a sporting goods chain, every person that entered or called was an opportunity to market the products whether that day or if the customer had a good experience even without buying that day, for good will in the future.
It isn't just Lyman. A few years ago, I called Traditions' customer service to order a part, dozens of times before I even got a human being on the phone. Messages left were never returned. Even locally, a few years ago, I wanted to have an addition built. I called at least 12 contractors. Only three returned my call and of those only two showed up to meet and give an estimate. The guy that acted like he wanted the work was given the contract, even though he was slightly higher. I don't understand business people today.