horstguns said:
I would like to assure EVERYONE that our flints have a money back guarantee, meaning that they may be returned for a full refund.
I offered to do this for Roundball, but unfortunately, he did not take me up on this offer. I regret that he did not think that he received full value for his dollar.
Roundball said:
"Your offer of a return for full refund came only "after" you had seen a similar objective factual post of mine about my lack-luster experience with your french amber flints...and at a time when the flints I had bought were no longer available for return / refund...The facts are very clear:"
Actually, the offer to refund the money was made on 5/7/05, the day you expressed your dissatisfaction with the product in a personal email to me. I qoute from an email of that date: "If you would prefer not to exchange the flints, please send me the ones you find unacceptable, and I will refund your money. I regret that the flints did not live up to your expectations."
The intent of my earlier post was not to defend the quality of the flints, only to assure the public that they can expect good value for their money, with the confidence of knowing that they will not lose their hard earned money doing business with a brand new mailorder business. Reputation takes a long time to build, and I am adament about giving excellent service for the dollar spent. I am especially proud of the fact that, when someone orders something from Horst and McCann, it will be in their hands as quickly as humanly possible. No back orders, no sitting around waiting to go out in the mail when it is convenient for us. I also am extremely sensitive to the sight unseen nature of mail order. I know that the concern lurks in the backs of everyone's mind about what they are purchasing. Will it meet expectations? That is why the money back guarantee. This guarantee is real, it is posted on the website, and will absolutely be fulfilled. You mentioned that the cost of a couple dozen flints is not significant. Well, it IS significant to some folks with a limited budget, and I take an order that is valued at $2 just as seriously as I take an order for $5,000, because it is the consumer's money, not mine, until everyone is satisfied. Please accept my apology for the obvious offence my previous email caused. It was not the intent to insult or belittle you.