Jas Townsend

[Silky921]

Working in Fort Wayne, In and had a slow day, so I drove over to their shop in Pierceton.

Very warm welcome from the guy at the counter. We chatted and got to know each other, after which he offered a tour of the place. Well, sure!

Went through the warehouse, shipping areas, metal/wood shop and met some employees and the owner. All very good people. Surprised they can run such a smooth operation with so few people.

Found some stuff I didn't need and enjoyed my 5 cent tour. Will gladly do business again them anytime.

 

[coloradoclyde]

They have some video tours and such on youtube..,,,But, watch out for the Zombies in the basement...... :haha:

 

[jaybird14]

I truly enjoy the cooking vids they make. The no kneed french bread is great.

I have purchased a few things from them and have nothing but good things to say.

Jay

 

[necchi]

I've made several purchases from them, very happy with the results.
But one time I had ordered a Brazier and received a 5 gallon wooden keg!! I called them,, they apologized up and down and sent a return shipping label. (allowing me to keep the keg would have been better)
I understand the simple goof-up, (warehouse label was wrong) the exchange went smooth with no cost from my pocket for their error.
That's the proper service folks need.

 

[Calum]

'morning,

I've also ordered from them over the years, mostly for medieval needs, but also ACW. Good folks to deal with. Their videos, both instructional and "informational" are always fun.

Calum

 

[SgtErv]

Their video on buckling straight lasted shoes was without a doubt a huge help haha.

Ive made quite a few purchases from them and have also been pretty pleased. They're incredibly helpful and nice on the phone as well.

 

[coloradoclyde]

Even their calendars "rock!"... :thumbsup:

 

[Artificer]

I have ordered some things in the past from them and have always been pleased.

When I visited friends in Indiana, I must have driven past their shop four or five times, but it was always when they were closed. SHUCKS!!

Gus

 

[wattlebuster]

I have dealt with them twice an so far very happy with their service :hatsoff:

 

[Silky921]

I was surprised at how small their shop is. Talk about a lean mean efficient machine.

Shop had a perfect feel for their type of business.

Mistake happen, and it sucks, but how a company resolves it is what makes them stand out.

 

[swathdiver]

Have always appreciated their videos and just recently made my first purchase with them. Very well pleased and look forward to more.

 

[MSW]

great folks ... friendly, efficient and knowledgeable ... the Fortune500 could learn a lot from these people! (the put out a really nice candle mold, too)

 

[nhmoose]

I like getting items from them!!!! Never had a problem from them just me buying wrong sizes and no problem returns and fast reshipping.

They are a great supply house IMHO.

 

[Mickc01]

They have a blue bazillion very well-made videos. I've seen a few on their site but just checked their youtube channel. If you go there, have some time to spare....Mick

 

[Docgp]

I will echo everyone elses comments. Have had great luck. Will do business again, and again.....

Doc

 

[Dave Marsh]

:metoo: Never had a problem. Great folks to deal with. :thumbsup: :hatsoff:

Dave

 

[Woods Dweller]

Been doing business with them when the Father was running the place. I like there new catalog. In the front pages they give advice on building a persona for yourself. :hatsoff:

 

[KLWeaver]

Oh it is so easy to get lost in their YouTube channel. Their videos are short and sweet, easy to follow and filled with knowledge!!

 

[BillinOregon]

Another big fan. Love my buckle shoes.

 

[tenngun]

I have had nothing but very good to the very best service from them. Love their cooking vids, love their art vids, they at number one in my book.