Kibler Customer Service

[Sledgehammers_at_Dawn]

Received a replacement ramrod from Kibler Longrifles via UPS. It was broken because of negligence by UPS. I took a picture in the evening and sent it to Kibler's explaining that I would buy a replacement and have it shipped in my next kit purchase. The same night, I received an email from them saying they would take care of it.
Do they take time off at Kibler's Longrifles? I didn't expect an answer until at least start of business the next day.
I find their customer service to be outstanding and way above what I have experienced in the past with other companies.
Thank you Kibler Longrifles!
Duane

 

[Machino]

I sent a lock to my uncle to engrave and he lost a screw. I emailed kibler and asked if i could get another one fully happy to pay for it. He said no worries and I received another screw promptly. Not only a fine gun, but amazing service from a fine USA manufacturer!

 

[pilot]

My experience, as well.

 

[Jim K]

They are a breath of fresh air in this world!!

 

[DennyDucet]

Same here. They have outstanding “customer first” approach and really take care of unforeseen issues or oversights. They took care of me immediately and happily. Great company and I truly enjoy telling others about them. Jim has done a great thing as well by making fine historic firearms more obtainable.

 

[Adam in WI]

My lock had developed a weird two stage trigger pull. Half an hour after calling on a Thursday i had a return label. I dropped it in the mail Friday and had it back the following Thursday with all new internals. Great people. I can't wait until I can afford another.

 

[Dave Marsh]

My experiences have been nothing but stellar.