I don't blame the employees. They are usually a good bunch of people. There is always a few bad ones no matter where you go. I blame the person or persons in charge for screwing stuff up so bad. Playing games or just being stupid to get more funding but they are screwing with peoples lives. Some really depend on the mail for certain items. It could actually mean life or death for them.
If you put a shark in an aquarium, you end up with a fat shark and an empty aquarium.