Order from Rifle Shoppe issues, need advise

[LSU TIGER]

Slowpoke's right. There's no excuse at all. TOW used to carry a good many of their parts. But stopped for the same reason: no service. Luckily for me, I can pretty closely duplicate the Pistor lock with Chambers' "gun maker's" lock and a few other parts.

But, again, tipping my hat to Slowpoke, if you're restoring a 1710 Dutch musket, for example, TRS is the only game in town, period. However, Blackley's in the UK has a good assortment of parts and castings and DO ship in a reasonable time frame. Last time I dealt with them, three weeks elapsed from email to holding the parts. That's from ENGLAND!!!

 

[Russ T Frizzen]

Does Blackley's have a web site?

 

[Teleoceras]

Russ:

Does Blackley's have a web site?

They are at http://www.blackleyandson.com/

:m2c:

 

[SquirrelsaurusR]

I have a few technical building questions. Is this the right forum to ask them?

Yup! Welcome aboard!

Hard to find anyone who even knows how to say "snaphaunce."

"Snaphaunce!"

How's that? ::

 

[SquirrelsaurusR]

Even if they do highly specialized parts, there's no excuse. If their business is so highly specialized, and they've been doing it for so long, then they should know how long customer's orders will take and be honest in giving an estimate. If someone wants a certain part or wants work done to a part they send them, they've been doing this long enough now that they should know if it's going to take a couple of years before they can get to it, and they should tell the person that.

But when they keep telling people two or three months, then a couple of years pass and you still haven't heard anything and all your attempts to contact them always fail...

And they do business like this on a regular basis?
Not with my money! :no:

 

[armourer eric]

I went to start another round of contact attempts on Wednesday still with no sucess. OnWednesday morning Ileft a message, by noon the mailbox was full. By 3PM the phone machine was recording again. What disturbed me was that they had a new message apologizing for the phone being disconected for the previous 2 days. I contacted Discover, who stated that I missed their cutoff by 4 days for, I contacted the OK attorney General's office and thecentral OK BBB. Howeve, Friday morning, for the first time in 7 weeks someone there at TRS answered the phone. I got the older gentleman who stated that it would go out Monday via Air Mail and that he had been ill for quite some time and that my order had been complete since 1 October and that his instructions to the staff to ship had not been carried out. We shall see.

Eric

 

[buck]

I too had problems with them, as I have previously posted. My wife had ordered a Scottish Musket kit from them as a christmas present last year. I only recieved a stock,barrel,and some small parts. After waiting months for the rest I decided I bit off more than I could chew in assymbly skill and thought, Hey if they are building it, maybe they will make the parts faster. I emailed them and they said 8 weeks for assymbly. GREAT. I sent the few parts I had back in mid March. Around the end of june after repeated attempts to contact them I finally got an excuse of the builder had injured himself. In August they finally answered the phone again and said it was finished but was damaged and had to be repaired, and would be mailed in a week. In october they answered the phone again an gave the excuse that the builder had had back surgery, but it would be finished in a week. I had finally had enough. Luckily I had paid with a credit card so I contacted them and asked about a refund. I then threatened TRS with the credit card company and posting the incident on every muzzleloading and blackpowder website I could find. I didn't have to. It finally arrived. I wasn't impressed with the rifle though. The lock doesn't seem to operate right. The hammer seems sloppy. I just don't thimk its right to hide,lie and decieve a customer. I won't buy from them again. Sorry to seem like I am venting. :curse:

 

[oldarmy]

I just posted on the Gun building forum.
I ordered a stock for my son's 1st model Brunswick and have been waiting since August. I guess I am in for a long wait.
I wish I had know before I ordered it. I would have told him that the gun is just a dissplay piece and not a shooter.
My question is' DO THEY ACTUALY SHIP WHAT WAS ORDERED??
or is Bri just getting lucky

 

[tallbear]

I've always gotten what I've ordered it just takes a long time sometimes!!!I try to plan ahead as much as possible but it can be frustating.
Mitch

 

[Nightwind]

(quote)

What irks me is that they claim to be Christian.

JSA [/quote]

I have been screwed over by so many "Born-again Christian" businessmen/women, that I refuse to do any business with them at all. Their "Holyer than thou" attitudes, demands that I "Donate" the merchandise or services to them, and unreasonable expectations from me, makes me do an about face and RUN! So, thanks for tip about the Rifle Shoppe being "Christians", they fall right in with my previous experience of their kind!

I know there's alot of good "Christins" out there. I just think most Christian business people don't practice what they say they believe in. :m2c:

 

[SquirrelsaurusR]

I try to plan ahead as much as possible but it can be frustating.

How can you plan ahead when you have no idea when you will get what you paid for?

 

[SquirrelsaurusR]

This has nothing to do with religion. It's just a matter of certain business people having (or lacking) integrity and business ethics.

 

[oldarmy]

I am a born again Christian and I can tell you. I WOULD NEVER DO BUSINESS THAT WAY.
I called up my credit card company and they are going to credit my account and go after TRS's bank for a refund. I hate to do it.The credit card company told me I had to do it now or the time limit will be up. I really wanted the stock, maybe when they find I am serious they will actualy try to ship my order.

 

[SquirrelsaurusR]

I am a born again Christian and I can tell you. I WOULD NEVER DO BUSINESS THAT WAY.

That's great, but this still has nothing to do with religion. I'm NOT a born-again Christian, and I would never do business that way. Someone might be Catholic, Muslim, Buddhist, or a Voo-Doo high priest and never do business that way. Or they might, regardless of which religion they are. It's a matter of having integrity and ethics, no matter what your stated religious persuasion may be.

Let's not turn this into a pointless religious debate, guys.

 

You would think that it wouldn't, but it does. While I whole heartedly agree that its a person's actions that decree what sort they are.

I am a born again Christian and I can tell you. I WOULD NEVER DO BUSINESS THAT WAY.

That's great, but this still has nothing to do with religion. I'm NOT a born-again Christian, and I would never do business that way. Someone might be Catholic, Muslim, Buddhist, or a Voo-Doo high priest and never do business that way. Or they might, regardless of which religion they are. It's a matter of having integrity and ethics, no matter what your stated religious persuasion may be.

Let's not turn this into a pointless religious debate, guys.

 

[oldarmy]

I just had a call on my machine from TRS and "MIKE" said they would ship my stock next week or give me a refund if I wanted.
I want the stock, but don't know if I trust them to follow through.
armourer eric did you get your parts yet??

 

[armourer eric]

No, but I plan to call them tomorrow, when I called on Tuesday, I got a message that they would be out of the store till Friday.

Eric

 

It's amazing they're able to remain in business with such a bad record for service.

The reason such business stay in business is that people who have such bad dealings with them DO NOT REPORT THEM TO THE BETTER BUSINESS BUREAU period !
If your willing to have a company put it to you then they will keep on doing it to you and as many others they can get away with.
Sad thing is you will be out the hard earned money till small claims court gets it through and you may or may not get what you have comeing back. In the mean time days/weeks/months/ and some of your cases years go by and still no blunderbust...no pun intended.
Bottom line is if your pi$$ed off enough, then do something about it.. in the legal way and put them out of business. :m2c:

 

[Nightwind]

Folks, my saying what I did about "Christian business" is my experience with them. My best friend, fellow hunter and fisherman, is a born again Christian minister. Even HE was "dealt an uneven hand" by a "Christian employer". In no way am I saying not to trust a religous person, or to create a debate regarding principals of such. I know of so many businesses that advertise as being "Christian", and yet they shortcut the customers anyway they can to line their pockets with money, that I basicly steer away from them.

Every business starts out with a clean slate. It's up the them to not "lie" about delivery dates, not being "dishonest" about quality or condition of parts, etc.etc.etc., and all the other "moral values" that give legitamacy to claiming to be a Christian business, Christian, or just plain a decent person.

I stand before you with hat in hand and sincerely apologize if I've offended any DECENT/HONEST person, whether they be business oriented or not, or Christian or not. (All the rest can just plain go to heck...)

 

[SquirrelsaurusR]

It's been pretty well established that some businesses don't seem to be very concerned about customer service or their own reputation. It isn't necessary to keep dragging religion into it.

This thread is now closed. Another thread can be started about The Rifle Shoppe, or any other business, if desired. Just leave the discussion of other people's religious conviction at the door when you enter.