Well, service across the board seems to be getting worse as prices continue to rise exponentially. A year ago, the USPS lost a payment by me to the credit card company. I always mail my payments a day or two after receiving them. Several weeks later I get a letter from the cc company saying I'm late. Never had been late before. I call them, we talk, they tell me to send another payment as this one must be lost. I send another and it arrives a few days after the first one shows up. They cash both of them and take over a month to reimburse me AND charge me interest on top of that. How many times do they pull the same stunt month after month across America.
In December I bought a gun on Gunbroker. The day after I was notified of the auction results I sent the payment, a USPS money order, mailed via UPS Store. Two days later I got a confirmation from UPS saying it was delivered. I waited several weeks for the rifle to arrive at my FFL but no dice. I contacted the dealer and he said he never received the payment. An inquiry to UPS revealed they had "dropped it" on the porch. Seeing as this was a high volume gun shop and nothing gets "dropped" on the porch but instead comes into the building tells me it was delivered to the wrong place. UPS refused to do anything and got a little snippy with me. The post office will not let you even file a claim until after 30 days just in case the money order miraculously appears. Then once you file a claim it's another 30 days till your reimbursed, providing someone hasn't cashed your money order fraudulently. Thank heavens that the dealer understood what was going on and held the rifle for me through the entire process. In the meantime, UPS lost another shipment for me from Midway, which took another month to straighten out. Two years ago one of my firearms, coming to me, sat at UPS for 5 days, 15 miles from my house, before for some inexplicable reason they decided to mail it off to southern Montana. I live in TN. I took the starch out of them at the UPS store when I told them I didn't care what their policy was and that a Federal judge will tell them what their policy is. Normally I'm a pretty cool dude, but they just pissed me off enough that I let em have it. The 12 to 15 people behind me got quite a show. Back at the post office, these people knew nothing. One guy has a smart a** attitude but dumb as a box of rocks. For two cents I'd give this gov't parasite a change of attitude. I was in there 4 times over this money order deal and each time I had to hold their hand, tell them what steps came next and what forms needed filling out. Just to have this guy smart mouth me and roll his eyes. So needless to say, I'll never buy another item off GB. With the new internet taxes and GB fees, I pay an additional $200 on a 700 to 800 dollar purchase. Couple that with payments, ammo, shipping fees and guns getting misplaced all the time and the only one that gets put out is me. NO THANKS!