My wife sent a Xmas gift package to our daughter and son in-law. Inside this package was 1000.00 dollars worth of SOUTHWEST Airlines travel
gift cards. Unfortunately she put the wrong address on the package. She realized it at 2:30 PM about 35 minutes after she left the post office. She zoomed up to the post office to retrieve the package and was told the truck had already left to go to the distribution center and she would have to go on line and file an intercept to get the package returned to sender. She attempted to file the intercept on line but was unable because the address was invalid. Here is the rub. You can't use the tracking # only the address to file an intercept. She spent 45+ minutes in the phone most of it on hold. Finally got a real person who was very helpful and notified the Post Master in Reno. The Post Master contacted my wife the very next morning and told her that the package would be intercepted at his office and returned. In the end it all worked out and my daughter was able to pick up the package at the office. Now the ugly details. 2:45 PM wife arrives and was told package left the office, when in fact it didn't leave the office until 5:48 PM . Then it went to the way to New Jersey before heading to Reno Nevada. The lazy postal worker could have walked to the back room and got the box so my wife could have addresed correctly. Another plus the USPS can't intercept a package using a tracking # only the address. WTH?