People have also cursed other muzzleloading supply stores. TOTW anybody? Insert your pet peeve. I have been to DGW, and they are almost entirely mail order. They have to balance the number of employees in order to make a profit, just like all their competitors. During the pandemic, many businesses were forced to close. They had a hard time getting new stock. If anyone thinks they have a fool-proof way of running a small business, have 100% satisfied customers, please start this business, and force everyone else to close their doors.
If you are not too uppity, I suggest going there in person to look at all the antique guns Turner acquired. As long as your there, you might as well look at his antique cars, too!