Be Careful with Italian Firearms Group

[AmosM223]

6 months ago or so, I ordered a P1853 Enfield from the Italian Firearms Group. I put down a hefty deposit and was told there was no ETA, which at the time, I was fine with. Fast forward to today and I called to cancel the order due to some upcoming financial burdens. They informed me that I'd only be getting about $70 back due to "restocking fees". I asked if the gun had been received and was told no, they still had no ETA, they don't even know if production of the Enfields had even started. It's their policy to charge the restocking fee when cancelling an order regardless of their actual inventory. So learn from my costly mistake and just be mindful and understand all their policies before you buy from them.

 

[sussexmuzllodr]

Thank you for the heads up!

 

[TDM]

Thanks.

 

[64Springer]

Without knowing what the Hefty Deposit is we can't gage whether or not you got the short end of the stick.

Restocking is generally 20 to 25 percent.

What percentage was their restocking fee?

 

[chorizo]

I believe a quick call to your consumer fraud division in NJ will result in a different outcome it you can get them engaged.

Most of those attorneys see this type of thing as low hanging fruit. I have had great success doing this.

 

[Colonial Boy]

That borders on the criminal, everyone should give them a miss.

 

[appalichian hunter]

How can you re-stock a item when you are not in possession of it ------------- BIG RIP OFF

 

[dneprdude]

Someone should call and see what they say to a "new" customer.

 

[Andrewmtnman]

You can't restock an item that is only a thought or plan. Thats plain wrong.

 

[Packrat]

Amazing that you can put something back on the shelf that you never had, great days of the computer world

 

[Blackpowder77]

6 months ago or so, I ordered a P1853 Enfield from the Italian Firearms Group. I put down a hefty deposit and was told there was no ETA, which at the time, I was fine with. Fast forward to today and I called to cancel the order due to some upcoming financial burdens. They informed me that I'd only be getting about $70 back due to "restocking fees". I asked if the gun had been received and was told no, they still had no ETA, they don't even know if production of the Enfields had even started. It's their policy to charge the restocking fee when cancelling an order regardless of their actual inventory. So learn from my costly mistake and just be mindful and understand all their policies before you buy from them.

Being a dealer for IFG, we understand your frustration, however they are very clear about special orders. All special orders are non refundable and non returnable except for factory defects. I would like to know who you spoke with ? Perhaps we can rectify your situation ?

 

[Blackpowder77]

And just FYI, they are reputable good people we have a personal relationship with them and we are only 45 minutes from the corporate office and warehouse.

 

[dracer]

Thanks for the heads up

 

[AmosM223]

Being a dealer for IFG, we understand your frustration, however they are very clear about special orders. All special orders are non refundable and non returnable except for factory defects. I would like to know who you spoke with ? Perhaps we can rectify your situation ?

I appreciate the help but I'm over it now. Everyone I spoke with was very polite, and I'm by no means bashing them. They have their policy, and they stuck to it no matter what, and I can't fault them for that. I guess I was just under the assumption that it was not a special order, and that I was just ordering an item that they routinely import and stock for sale/distribution. Like I said, moral of the story is to just make sure you completely understand the fine print before ordering something, from anyone for that matter. I apparently did not!