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Dangerous Custom Build

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I'm hesitant to reply to this topic because it makes me sad as well but I'm not going to allow someone here to smear another man's reputation after making the threat many months ago to do so and only later having this "dangerous custom build" nearly do him harm.

First of all, I should preface my comments by saying that I'm a friend of Rick's (Gobbler Knob) and that I presently own two of his rifles. I'm very happy with my GK rifles and the quality of the builds was excellent, even though I own the very first rifle that Rick ever built.

I also happened to be somewhat privy to all the early conversations regarding these rifles. As I said, Rick and I are close friends and he shared pictures of the rifles and comments from early emails with this man. First of all, I was NOT privy to the original discussion when the guns were ordered but apparently this guy expected completely identical firearms. Knowing Rick as I do, if he understood this at the get go, I'm sure he would have explained that they could be made with the same guts and furniture and that he'd do his best to make them very similar but that they would not be identical in every way. Well, I'm not a custom builder but these things are hand made and simply aren't going to be identical to every detail, though I believe Rick built them with the same barrels and locks and the same furniture, less the one sideplate that he's already described.

He sent me pictures of the two rifles when they were completed and they were gorgeous builds for the price and I thought how happy the gift receiver would be. I don't recall whether Rick had given the man a discount because of the long wait to receive the guns but I do know a few things. First of all, the original price that the man paid was a steal. Secondly, in regards to the time taken, I'll repeat what Rick already stated. He had a horrible personal tragedy at the time, more than most of us could imagine and he offered to immediately refund the money and the customer chose to wait for the rifles and never asked for a discount at that time (though I think Rick may have offered him one later because he felt so badly about the long wait).

When Rick found out that the man wasn't happy, he told the man that he'd allow him to keep the guns for basically the cost of parts and shipping. I told him not to do so and had I had the money in my pocket, I would have gladly paid him the original selling price, kept one for myself and sold the other. I wish I would have or could have told Rick to immediately get the rifles back from his customer and send them to me. Sadly, I didn't have the money and the customer was being unreasonable about the conditions of a return. I mean, come on, who buys two rifles that he's not completely satisfied with and then tells the builder that he wants a complete refund but that he intends to keep the rifles anyway?

It was clear to me as Rick described the email stream back and forth that this man was an ill-content that wanted something for nothing. It would be my suggestion that Rick post pictures of the original builds along with the actual price that this man paid for the TWO rifles. What he paid for two rifles (after Rick refunded him the labor costs) is less than anyone would expect to pay for one custom built rifle of this quality. Maybe Rick has some reason for not wanting to post pictures or specifics about the price paid but I think pictures would make it clear that this was not the case of a botch job or ripoff artist as has been suggested.

Was there anything wrong with the firearms when they were received? I don't know and neither did Rick, I suppose it's possible that something happened during shipping or that something happened after the man received and unpackaged the guns but before he inspected them fully. Rick never suggested that this guy was lying about the condition of the barrel but he repeatedly offered to make it right and repeatedly asked to inspect it. Considering that the man has continued to tell half-truths and make unreasonable requests, it wouldn't surprise me at all if something bad just happened through nobody's fault (occasionally accidents happen) or, God forbid, if he did something to sabotage the rifles. I know, it seems remarkable that anybody would damage a rifle to make a builder look bad but this man's requests and demands were unreasonable from long before he suggested that the gun or the builder was "dangerous". Perhaps the man had a bad taste in his mouth, was still trying to make Rick pay and he did something unintentional or dangerous in the loading and/or shooting processes. I'm not making any accusation, just saying that stranger things have happened.

I hate, hate, HATE posting this sort of thing because it's just not in my nature to say bad things about people publicly who I've never met but I knew some of the history and again, wasn't going to allow Rick to be slandered on this board. Was Rick's work shoddy in any way? Did he make any mistakes on the builds at all? I don't know as I didn't see the guns but this man could have returned the barrel in question for inspection, he could have returned both guns, he could have taken them elsewhere (before owning them for months, shooting them or doing God knows what else to them), etc.. Rick is a good guy with a very real concern to do right by his customers and offer a quality product. As mentioned, this whole thing is very sad.
 
Perhaps this could be solved with a new barrel for one gun and and a new oversize vent liner on the other barrel.
To me these are the only two issues that are important at this point.
Nit Wit
 
Robtattoo~ These rifles weren't substandard. They weren't cosmetically identical. Not being cosmetically identical does not a sub-standard rifle make. The only real issue was the bore of one rifle. I asked him to return the rifle for me to inspect and if needed, correct. For reasons known only to him, he declined. Rick
 
I don't understand why anyone wouldn't have taken up the offer to have the rifles re-barreled. That is a very reasonable offer by the builder despite the reason why the bore's may have been sub-standard.
 
That rifle should never have left your shop! The correct thing for you to do at this time is do a complete refund.
 
I have some questions.

Why would the purchaser send the barrel to the barrel maker (Getz) but not the rifle builder (Gobbler Knob)?

What's the time span from the receipt of the rifles to the original posted pictures? (barrel debris, etc.)

Why on earth didn't the purchaser return them for a refund if he was so unhappy?

I once had a somewhat disappointing rifle deal with a known builder. I contacted him about some quality issues & wrong parts used. We agreed on a small refund (some of the labor & shipping) and moved on. He still makes guns that all look alike and I sold the one I got from him to a man that was very happy to get it. :/
 
Have you conedsided a new oversize vent liner? Seems like.with the free build on one of the two guns....it would be the reasonable approach.
 
I don't think the builder tried to defraud the customer. life situations can really throw a man off. Mistakes were made on both sides, by decent men. I don't think total refunds are needed as the barrel and liner the problem not the rest of the guns.
I would ask the customer if a replacement barrel and a new liner would resolve the problem?
Nit Wit :surrender:
 
This is all very unfortunate...its impossible for 3rd parties to know what happened in spite of the assurances from the buyer/seller that their versions are correct. The bad news is, given the unknowns, uncertainties, and potential risks that might be involved in buying from ANY individual builder, my guess is that the damage is already done to the builder's reputation, as it relates to potential future sales from anyone who reads about all this here.

After 65 years on the planet, with a lifetime working in customer service/support, there is truth to the old saying that while the customer may not always be right, he's still the customer and sometimes losses just have to be eaten at the very front end to short circuit / stop something like this from getting out of hand like this has.

I'd be very disappointed if the buyers are trying to make a mountain out of an anthill...and equally disappointed if the seller is dancing.
But...we have no way of knowing, and never will...its a classic case of "he said / she said"...and personally I've not seen anything that can't be argued either way, so what really happened is all just guesswork from our vantage point.

BOTH parties reputations are in question, and the longer this continues BOTH parties reputations will just keep getting more and more tarnished...this needs to end for the best interests of both parties because neither is going to convince the onlookers of what really happened...too many strange decisions and actions in this from both sides to convince me one way or another...this is now just a soap opera.
 
It takes 2 to tango and sometimes both parties failing to clearly communicate their thoughts, intentions or instructions produce bad feelings. I'm having difficulty w/ one aspect of this dispute and it concerns the bbl finish. Judging from the photos, the heavily built up rusted browned finish is horrible and is quite evidenced in the area surrounding the engraved name of the builder. In my mind, here are possible reasons for the extreme bbl finish. During the browning process, the builder for whatever reason let it rust much too long and shipped it. Or, a proper brown was achieved and that's how the customer rec'd it. If the latter was the case, then the extreme rust buildup must have happened while the bbl was w/ the customer. It's hard to imagine that the customer would have accepted a bbl w/ such a poor brown and it's also hard to imagine a builder who would ship a bbl as pictured. Asre the bore condition and debris found in the bore, a lot could have happened in 2 yrs at the builder's shop, but applying too much browning solution so that it "ran" down the bore, is unlikely. Also the damage to the bore took a concerted effort and who's resposible isn't clear. This is a "deal gone bad" and the "versions" of both parties don't even begin to shed any "daylight" on what actually transpired. Too bad.....Fred
 
Papa said:
Gobbler,
I have to say that I was one of those who jumped on the band wagon upon hearing the original story, perhaps to quickly. Without passing judgement, as I also have no dog in this fight, I am very pleased that you responded in defense of your reputation and placed the other side of the story on the table. I hope only that the issue can be resolved in a satisfactory manner regarding both yourself and the brothers.
Mark :hatsoff:

+1!

I'm sorry Rick, for jumping to conclusions.
 
there is truth to the old saying that while the customer may not always be right, he's still the customer and sometimes losses just have to be eaten at the very front end to short circuit / stop something like this from getting out of hand like this has.

That is the wisest statment made yet in this thread. As a former retail store owner that was my policy. In fact, in disputes, I found the customer was often wrong. But in his mind (perception) he felt he was right. Eating losses are a part of doing business.
OTOH, in this issue, the maker/seller obviously didn't care what the quality of his product was before shipping. It reflects on him as to the type of person he is and his attitude.
 
Claude said:
I've threaded a few things in my time and I don't understand how you can thread only one side of a hole? The tap pretty much "screws" into the hole when cutting the threads. I don't see how it could not contact the full circumference of the hole. I couldn't thread just one side of a hole if I tried. Just thinking out loud here.

Grind off one side of the tap? :hmm: :haha:
 
I hate it for both parties, The builder obviously went through a personal tragedy during this time that I dare not even try to imagine.
I am fortunate to be able to use builders where I can pick my guns up in person. Not that I wouldn't have one sent across the country from a respected builder. I know that's normal for many on here. its just easier when you can inspect it before spending any money. I hope this matter can be worked out so both are relieved of some of this frustration.
 
Why would the purchaser send the barrel to the barrel maker (Getz) but not the rifle builder

Excellent question! What's the answer?

Why on earth didn't the purchaser return them for a refund if he was so unhappy?

I would have done that in a heart beat.
 
OTOH, in this issue, the maker/seller obviously didn't care what the quality of his product was before shipping. It reflects on him as to the type of person he is and his attitude.

That is a bigger pile of "debris" than was supposedly in the barrel.

The buyer could have tried to fire-lap the barrel and screwed it himself. The shooter could have been yacking with friends and double charged and double balled the rifle with "777." Maybe even tried to shoot out a stuck ramrod.

Clearly the liner pivoted around the edge of the flashpan as it ejected, crushing the threaded portion and removing some of the threads in the mild steel on the way out; leaving a somewhat elliptical hole. There's no mystery there.
 
Guys,this was a business proposition. Try to find a way to work it out. Is there "someone" you both respect who could act as a mediator? There should be a way out of this, so both of you can walk away and leave it behind.

(not a reply to Fred)
 
It just don't add up.

As a builder and shooter I know what I "feel" about this story and I'll leave it at that and remove myself from this discussion.
 
GobblerKnob said:
Mr. DeOrian contacted me in 2007 about having a pair of rifles built. After much back and forth that spanned many months, we agreed upon the details and price.

GobblerKnob said:
I shipped the rifles and they arrived at his door in mid-February.

I take it that this was Feb 2011?

GobblerKnob said:
One thing I forgot to mention in my earlier post. Because Mr. DeOrian was so put out about the amount of time it took to complete both rifles (in reality, it was about 2 years. Rick

Just reading and this struck me as odd. Did it take you both about 2-3 years to discuss this build(s)? :confused:
 
Material removed from barrel of "new" rifle (rifle #1):
DSC06488.jpg


Some of the patches used in cleaning "new" barrel (rifle #1) of debris shown above:
DSC06487.jpg


Gouges in bore of "new" barrel (rifle #1):
DSC06474.jpg


I don't have an opinion as to who might be right or wrong in all this, but the three pictures above make me think that something crawled in there and made a nest. What that might be, or exactly when it took up residence would be pure speculation on my part, but that debris looks like nothing I have ever heard of that can correlate to any gunsmithing practice in my experience. Good luck and may the truth win out.
Robby
 
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