Sorry I have been delayed it getting back in touch with you, tis the season for running around like a chicken with its head cut off.
Austin & Halleck was purchased by the same owner as North American Arms about 3 1/2 years ago, since then we have been producing in Provo, UT. It took the first year to debug some issues we had with quality and to be honest that is a constant ongoing issue, but we are attacking it full heartedly. Current production is the best yet and I believe it will only get better with a little time under our belt.
As far as warranty issues goes that is a simple if the customer is not happy we will do everything in our power to make the customer happy. This is a production level gun that looks similar to allot of custom rifle makers product so some people are expecting a little more than that of a production level gun. But the bottom line is we will do what it takes to make the customer happy.
We currently have inventory of Mountain rifles and inlines and only have delays on the custom shop items. We have not intentions of changing anything internally we have a great management team and we are re-growing this the way a small business should, baby steps and not get in over your head. I hope this helps, if there is anything else you feel might be helpful please do not hesitate.
Thanks
Austin & Halleck, Inc.
Ray Crow
Operations Manager
2150 S. 950 E.
Provo, UT 84606
(877)543-3256
Fax: (801)374-9998
www.austinhalleck.com