Lee customer service.

[Skychief]

I recently purchased a Lee .562 roundball mould. Once I got it home and began casting with it, I noticed a factory defect.

I sent it to Lee's factory in Wisconsin with a hand written note regarding the problem. About a week later I found a brand new mould in my mailbox.

I'd label that as very good customer service and wanted to give them praise here.

Best regards, Skychief.

 

[hawkeye2]

Nothing but good experiences here dealing directly with Lee.

 

[BullRunBear]

Agreed. I've been using Lee products for well over 30 years. The few times I've needed their customer service, for a part or information, they've been terrific. One of the customer reps even located some of the last nipples they had for a Ruger Old Army and the wrench for them. I received them a few days later. They are still on the gun. Good products, good service.

Jeff

 

[Black Jaque Janaviac]

Lee often gets knocked because they use aluminum, white metal, or plastic where others might use steel or cast iron.

I've always had top-notch customer service from Lee.

You can stay home a save up for that Dillon, I'm gonna go shoot all my Lee ammo. See ya!

 

[Maven]

My experience with Lee Precision mirrors Black Jaque's, which is to say it has been excellent!

 

[stubshaft]

I have a 10 lb. casting pot from the 70's. I had replaced the thermostat and heating coil once already. When they started to give me problems again, I called Lee to order another thermostat and coil and was informed that all I would have to pay was the postage. Great customer service! :applause:

 

[mooman76]

I broke a couple parts from their products on separate occasions. I mailed them in and a week later had a brand new replacement, no questions asked.

 

[hanshi]

I've been using Lee products for 45 years and will continue. Their service is excellent and may be unexcelled in the industry.

 

[MSW]

ignoring my inner contrarian, i'll agree with the consensus ”¦ never had anything but first rate customer service from these folks.

 

[thomas]

I've always had good experience with Lee's products & customer service is great.

 

[Adui]

I had a lee single cavity mold for .490 ball. I admitted to not properly caring for it when I asked about how to fix the problem I was having.

Lee doesn't make the single cavity mold in that size any more. The gentleman I was working with said no problem, send it back and pay 1/2 the cost for the double cavity mold and they'd send it as a replacement.

 

[Colonial Boy]

Being well South of the Equator, I choose my American equipment with care and have some Lee moulds that I've been using, off and on, for fifty or more years and never a problem, same with their other products that I have; never needed customer service.

I've only good things to say for them.

 

[stubshaft]

Lee products aren't the prettiest or fanciest but they do work. I have been casting with some of their molds for 50 years this year. I have had occasion to contact their customer service and have never had anything but a great interaction with them. :thumbsup:

 

[Rifleman1776]

send it back and pay 1/2 the cost

With shipping and half the cost, I don't consider that much of a warranty. In this case the damage was done by yourself. But with new and defective items they should pay return shipping and replace completely. :2

 

[nhmoose]

1/2 retail can be found many places when you pay shipping.

Lee's can wear out, at the price who can truly complain.

I like them and have 20 or so of them.

 

[Griz44Mag]

I have been happily casting away with my LEE molds for more than 30 years. Since I am not a brand snob, I will brag about it and keep saving money as I keep on casting..

 

[Billnpatti]

I have a lot of molds of various sizes. Most are Lee but I have other brands too. Comparing the function of the aluminum Lee molds to the steel molds of other brands, I can find no functional difference. Lee molds perform very well and on the rare occasions when I needed anything from Lee, I found their customer service to be outstanding. If I need a mold of a specific size and Lee has it, I see no need to buy another brand. Lee is a great company with great products. :thumbsup:

 

[Skychief]

:thumbsup: