With enough money, you can advertise anywhere. Why would such a reputable company sell a pretzel as a ramrod and then give false advice. Who believes the rod is going to straighten itself with use?
After looking at an enlarged photo of your ramrod, it doesn't look that bad to me.
First of all, good ramrod's are seldom straight like the things often supplied by the major muzzleloading gun makers. A good ramrod is made by first splitting the wood to get it close to the finished size. The next step is drawing the wood thru a set of progressively smaller dies so the outside of it follows the grain of the wood. If the limb that the ramrod was made from grew slightly crooked or bent before it was cut, the finished ramrod will also be crooked or bent. By making a ramrod this way, the grain of the wood that the rod is made from is one continuous strand from one end to the other, which is much stronger and less likely to break than a ramrod that has been made by machining the outside without regard to the woods grain.
Machining ramrods without regard to the woods grain is how modern large production companies like Thompson Center, Pedersoli, Uberti and several others make their ramrods. By doing this, usually, the grain breaks out thru the side of the ramrod resulting in something that looks like this:
If a ramrod has these grain breakouts, it is very likely to split with the split following the grain. That will leave a very sharp point which can easily stab thru your hand or arm. This has happened to several of our members.
If the ramrod October Country sent you and it has grain breakout like this, then they are at fault. In that case, you have a legitimate argument for sending it back to them and demanding a new one. If you do, make it plain to them that the reason for rejecting the ramrod is due to "grain runout".
If there are no grain boundaries like I show in this drawing above, your ramrod is far better than most factory ramrods even though it is bent.
Being bent isn't really a problem because first of all, the ramrod will tend to stay in the ramrod hole better than if it is perfectly straight. This will keep it in place while your carrying the gun and shooting it but, it should still be easy to pull it out of the hole when you need to reload.
A ramrod doesn't have to be straight to work well.
When you use it, you should be grabbing the rod no further than 1 foot above the face of the muzzle. Then, push the ball down the bore. Move your hand up to 1 foot above the barrel, grasp the rod and repeat the ramming part. Continue to do this until the ball or bullet seats on the powder.
Those movies that show people grabbing the ramrod at the far tip and shoving the ball or bullet down the barrel are typical of movies. They look good but they are totally wrong. Ramming a ball or bullet that way is a sure fire good way of breaking even the best of ramrods.