- Joined
- May 24, 2005
- Messages
- 5,437
- Reaction score
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Hello ALL. Just thought I would pass along my most recent experience with TRS. I've ordered from them many times over the last many years and have always been satisfied with their products. Of course, their customer service can vary greatly as many of you know. It's not bad, it's just often well, non-existent so to say. LOL. So, the story:
Late last year I purchased from a local fellow Forum member a TRS #776, Spanish Light Military Escopeta kit. Everything was there except the stock. Including a TRS assembled lock, that functioned well. I didn't need another Spanish long gun, but with the assembled lock, I couldn't pass it up. So, I thought all I needed to do was order the pre-carved stock (only) from TRS and find someone to assemble it.
So, I called TRS and ordered the stock over the phone. Since TRS (supposedly) does their stock carving in-house now I asked about how long it might be for shipping. To my surprise they mentioned it would be 2-3 weeks to ship.
After a month went by I sent an email just requesting an update. I received an email back saying their stock carver was a "little" behind. But they were cutting stocks the following week and it shouldn't be more than a couple more weeks. I said no problem, I'm good with that. Delays happen. So at this time it's been about 6-8 weeks since ordering. So then, weeks and months went by and still no stock. After many un-returned phone calls and emails, and one fax, still no response. By now I was running out of ideas as to how to get in touch with TRS without having to drive to OKC and renting a car and visiting. LOL So at the middle of last week I sent them a cordial, respectful letter by regular First Class Mail. In the letter I was reminding them of what I was told when first ordering and that by now 7 MONTHS has gone by and I just needed an update of some kind. They would have received my letter by early this week. Well, I now know they at least open their mail. LOL Just this morning, Friday (their ship day) I received an email that the stock is being shipped. YAY !!!!
Moral of the story: If it's not "in-stock", be prepared to wait. Often much longer than you are told or anticipate. Now, I just pray the stock gets here in one piece and everything is cut correctly and fits.
Rick
Late last year I purchased from a local fellow Forum member a TRS #776, Spanish Light Military Escopeta kit. Everything was there except the stock. Including a TRS assembled lock, that functioned well. I didn't need another Spanish long gun, but with the assembled lock, I couldn't pass it up. So, I thought all I needed to do was order the pre-carved stock (only) from TRS and find someone to assemble it.
So, I called TRS and ordered the stock over the phone. Since TRS (supposedly) does their stock carving in-house now I asked about how long it might be for shipping. To my surprise they mentioned it would be 2-3 weeks to ship.
After a month went by I sent an email just requesting an update. I received an email back saying their stock carver was a "little" behind. But they were cutting stocks the following week and it shouldn't be more than a couple more weeks. I said no problem, I'm good with that. Delays happen. So at this time it's been about 6-8 weeks since ordering. So then, weeks and months went by and still no stock. After many un-returned phone calls and emails, and one fax, still no response. By now I was running out of ideas as to how to get in touch with TRS without having to drive to OKC and renting a car and visiting. LOL So at the middle of last week I sent them a cordial, respectful letter by regular First Class Mail. In the letter I was reminding them of what I was told when first ordering and that by now 7 MONTHS has gone by and I just needed an update of some kind. They would have received my letter by early this week. Well, I now know they at least open their mail. LOL Just this morning, Friday (their ship day) I received an email that the stock is being shipped. YAY !!!!
Moral of the story: If it's not "in-stock", be prepared to wait. Often much longer than you are told or anticipate. Now, I just pray the stock gets here in one piece and everything is cut correctly and fits.
Rick