Hello all, thought I'd give an update for those who are/were following my little drama with Traditions. For those who missed the original post, here it is in all it's glory...
History Linkey
That should get you up to speed on where things stood two weeks ago, when Lou, the gentleman from Traditions Customer Service, told me that he would send my defective lock back to me, so I could get it fixed myself.
As it's been two weeks, and I've heard nothing from Traditions, and seen no lock in the mail, I decided to give them a call this morning. I neglected to get his name, but I spoke with a very polite young man, who took some information from me, and placed me on hold. Luckily, I was sitting in front of my computer, and able to play a few hands of solitare during my ~15 minute hold, because it took the young man a while to track down information concerning my lock.
He came back on the line, thanked me for holding, then proceeded to tell me that after they ordered my replacement lock, back in June, they discarded my defective lock. They somehow didn't realize this until such time as they went looking for it, and couldn't find it.
::Spoiler Here:: If you look back at the previous thread, you'll see where 'Lou' whoever he is, assured me that they had my 'gun' right there where it should be. Apparently, he could find the longrifle in my basement, but not the lock in his workshop. :bull:
Apparently, after 'Lou' said he'd send my lock back to me, then went looking for it, and couldn't find it, they all just said 'to heck with it' and, I'm assuming here, put it out of there minds until such time as I might call back, as I did today. :hmm:
When I asked the young man I was speaking with what happened two weeks ago, when 'Lou' said he'd ship my lock back to me, he had absolutely no idea what had happened, other than my defective lock being discarded sometime after it arrived in June, or why no one had contacted me, or attempted to make amends for the mistake, or anything of the sort.
I've got to admit, that at this point, I was doing everything I could to not be shouting obsceneties into the phone. I know it wouldn't accomplish anything useful, but sometimes you get so darned mad you just want to kick something. I'd say shoot something, but my smokepole is broke without a lock
At this point, I'm sitting in stunned silence, trying to think of something to say, some way to respond, that doesn't begin with something I can't say in front of my daughter :redface:
And the young man comes through brilliantly. He apologizes for the lock being mistakenly discarded, apologizes for the delays I've been experiencing, and says that what he's going to do, since they dont' have an identical lock to replace mine, is send to me, free of charge, and upgraded replacement flintlock for the Pennsylvannia Longrifle....a $100 lock. :shocked2:
He also said, that while he's swamped at the moment, but he'll try to get it out in today's mail. Failing that, he'll personally make sure it goes in Monday's mail if he can't get it packaged up in time today :shocked2:
So it looks like I might actually come out better off in the deal, after having to deal with four months of drama. I'm not saying anything definite, until I have the lock in my sweaty little hands, and get it in my longrifle, but things are definitely looking up :grin:
Before all of this happened, I was as sold on Traditions as it gets, I love my rifle, and love that they were offering to replace my lock for me, and was all around a happy camper. Then, they almost, almost managed to snatch defeat right out of the jaws of victory, with the runaround I kept getting.
However, while I might from this point on, be a little leery of sending back something if it rendered me unable to shoot until I got a replacement, this young man's action today has somewhat restored my faith in Traditions standing behind their product. So here's to the nameless young gentleman who helped me today :hatsoff:
All in all, while it's not an experience I'd care to repeat, I fell that I've learned a bit, and come out on the good side of the experience :thumbsup:
I'll let you guys know when the lock arrives, and how she shoots after we get it installed and aligned do the voodoo dance over it :grin:
Greycat
History Linkey
That should get you up to speed on where things stood two weeks ago, when Lou, the gentleman from Traditions Customer Service, told me that he would send my defective lock back to me, so I could get it fixed myself.
As it's been two weeks, and I've heard nothing from Traditions, and seen no lock in the mail, I decided to give them a call this morning. I neglected to get his name, but I spoke with a very polite young man, who took some information from me, and placed me on hold. Luckily, I was sitting in front of my computer, and able to play a few hands of solitare during my ~15 minute hold, because it took the young man a while to track down information concerning my lock.
He came back on the line, thanked me for holding, then proceeded to tell me that after they ordered my replacement lock, back in June, they discarded my defective lock. They somehow didn't realize this until such time as they went looking for it, and couldn't find it.
::Spoiler Here:: If you look back at the previous thread, you'll see where 'Lou' whoever he is, assured me that they had my 'gun' right there where it should be. Apparently, he could find the longrifle in my basement, but not the lock in his workshop. :bull:
Apparently, after 'Lou' said he'd send my lock back to me, then went looking for it, and couldn't find it, they all just said 'to heck with it' and, I'm assuming here, put it out of there minds until such time as I might call back, as I did today. :hmm:
When I asked the young man I was speaking with what happened two weeks ago, when 'Lou' said he'd ship my lock back to me, he had absolutely no idea what had happened, other than my defective lock being discarded sometime after it arrived in June, or why no one had contacted me, or attempted to make amends for the mistake, or anything of the sort.
I've got to admit, that at this point, I was doing everything I could to not be shouting obsceneties into the phone. I know it wouldn't accomplish anything useful, but sometimes you get so darned mad you just want to kick something. I'd say shoot something, but my smokepole is broke without a lock
At this point, I'm sitting in stunned silence, trying to think of something to say, some way to respond, that doesn't begin with something I can't say in front of my daughter :redface:
And the young man comes through brilliantly. He apologizes for the lock being mistakenly discarded, apologizes for the delays I've been experiencing, and says that what he's going to do, since they dont' have an identical lock to replace mine, is send to me, free of charge, and upgraded replacement flintlock for the Pennsylvannia Longrifle....a $100 lock. :shocked2:
He also said, that while he's swamped at the moment, but he'll try to get it out in today's mail. Failing that, he'll personally make sure it goes in Monday's mail if he can't get it packaged up in time today :shocked2:
So it looks like I might actually come out better off in the deal, after having to deal with four months of drama. I'm not saying anything definite, until I have the lock in my sweaty little hands, and get it in my longrifle, but things are definitely looking up :grin:
Before all of this happened, I was as sold on Traditions as it gets, I love my rifle, and love that they were offering to replace my lock for me, and was all around a happy camper. Then, they almost, almost managed to snatch defeat right out of the jaws of victory, with the runaround I kept getting.
However, while I might from this point on, be a little leery of sending back something if it rendered me unable to shoot until I got a replacement, this young man's action today has somewhat restored my faith in Traditions standing behind their product. So here's to the nameless young gentleman who helped me today :hatsoff:
All in all, while it's not an experience I'd care to repeat, I fell that I've learned a bit, and come out on the good side of the experience :thumbsup:
I'll let you guys know when the lock arrives, and how she shoots after we get it installed and aligned do the voodoo dance over it :grin:
Greycat
