There is NOT a company named Winchester! The Olin Corporation owns the rights to make ammo & brand it with the Winchester name. I assume they also make or sub-contract the making of the percussion caps. If you guys are gonna criticize & demean a company, at least get the name right. I don't see anything wrong with the form letter response at all. ...,EDITED.., Like any company, I'm sure they would love to provide a bagillion caps to everyone, but current circumstances don't appear to allow that to happen. That's not a reason to hate them. I don't think they are withholding caps from us on purpose. ....EDITED..... !