Well, you guys have drug me back to the board. Sorry for my lack of posts :master: - like L.C. we've been swamped, and unless I want to stay up past mid-night I'm not surfing the web much right now. However, someone brought this thread to my attention so here I am.
I'll get to Rice in a moment. However, let me first extend an invitation to those of you who have never run your own business to come down to NC and spend a week here in the shop with me. Let me warn you first though of my expectations of you.
You will be expected to be in the shop by 8:30am and you will not leave until it's time to go to bed usually around 11pm. From 9 in the morning until 5 or 5:30 each evening, you will be expected to answer the phone. However, not just answer the phone, but be polite, answer questions, address concerns, shoot the s#@t with the guys who want to talk, yet manage to get back off the phone so the next person can get through. When you are not on the phone, you are expected to process orders, pack orders, and ship orders all before UPS arrives each evening. You will get a chance to have lunch, but you are still expected to put down your sandwich to answer the phone. Once a day you are to reply to e-mails which usually takes 2-3 hours. Plan ahead.
If you find you've completed all that work you are to then begin all the business side of things - pay bills, balance the checkbook, cut payroll checks to all those hard working AMERICAN people we employ, check inventory levels and place orders for things you may need.
If you get caught up on that then you are to begin work on making sure you have all the hotels booked, trip routes planned, and lecture materials up to date for the upcoming show season. Oh, and you are to also put together two to three lectures, teaching guides, and programs that you will personally be giving at these shows. These are to help educate everyone on building rifles or locks, the history behind them, and the technical aspects of muzzleloading. I know, not everyone in this industry volunteers to give back to the muzzleloading community like this, it's our choice. However, we at Chambers (and Rice) give freely of our time to help keep this tradition, and the history behind it, alive through these efforts (futile as they seem sometimes).
You can take a break at supper time for an hour or so, but since it's after business hours and the phone is not ringing now, boy you can get a lot more done until it's time for bed. So back at it!
Warning though! All of these things may be interrupted at any time when a visitor stops by unannounced, the weather shuts down the shop, you have to take a load of packages to the post office 10 miles away (we can no longer just put them out in the mailbox, Darn Terrorists! :curse
, or the ailing grandmother next door needs help again. Then the whole day gets behind.
Yeh, I made the choice to work for myself, but in this industry you can quickly work yourself to death. If we were just in it for the money there's no way any of us would be here. We do this because we love the history that we continue to keep alive. We do this because it is a part of who we are and where we came from.
So, I pose to all of you that I've invited down to spend the week with me - how much would you expect to be paid to meet
your own expectations? I've read a lot about how each of you think a business should be run. So you tell me - how much are you willing to pay to have me at your beckon call and how long are you willing to wait to get your products while I'm talking to you on the phone or replying to e-mails. Remember, factor in that I can't work 24 hours a day, I have to sleep, I have to eat, and occasionally I have to take a vacation. So what's the price?
Please don't take me the wrong way. I'm not trying to be a smart ass here. I just want people to realize there's only a few of us doing all that we can to provide all of you guys with the best quality products. We're not ignoring you when we don't answer your calls or when we don't respond to your e-mail right away or even if we don't return your messages. And for sure it's not that we don't want your business - for sure it's not that we don't want to talk to you - and for sure it's not that we don't need your business. It's just that there is only one or two of us to do the work that the 10,000 of you want done.
I know my response sounds like the Chambers business was the subject here not Rice, but please realize that I see L.C. and the Rice boys on a weekly basis. I see how hard they are working, I see the stress they are under on their faces and I hear how frustrated they are that they can't respond as quickly to demands as you all would like, heck - as fast as they would like. Most of all I know exactly how they feel. I see the same look on all of us and I feel the same frustrations. So this whole thread could be applied to any one who has a small business in a large market.
Whew - got me a little fired up there!! :redface:
Now as for Rice, I'll make a deal with you guys. If you are trying to place an order with him and have tried unsuccessfully several times to reach him - call me (828) 667-8361 or fax me (828) 665-0852. I'll take the order for you and pass it to him the next time he calls or the next time he's here in the shop (every two weeks).
Why you ask would I pile on more work to my huge pile I listed above? Simple - the more time I can give L.C. to get in the shop and make barrels, the faster my rifle kit customers get their barrels, and the less I have to be on the phone with them explaining where their barrels are. Basically, I'd much rather help out my neighbor and make sure my customers are happy, than to have to go through a conversation like the one on this thread.
:m2c: Barbie Chambers