Ruger

[doc623]

I have a friend who bought an Ruger Old Army.
It has been well used. It is tight and very useable.
It has been neglected cosmetically around the cylinder face and the sides of the hammer.
The question is has anyone had experience with sending items back to Ruger for going over or refurbushing?
And if so what was your experince/response from Ruger?
How were the costs involved?
Do black powder arms have to be shipped - to and from - a FFL?

 

[prowler]

I haven't had experience with refurbishing, but one of my Vaquaros gave me trouble at Winter Range (SASS Nationals) a couple of years ago. The Ruger rep had me send them the gun right away from Phoenix, knowing that I had another travel match the following week. When I returned from Winter Range, the gun was back to my home, repaired, at no cost, ready for the next match. Their service is great. As far as BP revolvers go, there is no requirement to send them through a FFL except in a very few localities. As always, check your local laws.

 

[mykeal]

Prowler's experience mirrors that of many others. Ruger has excellent customer service. There are two Ruger forums you can go to to get more information: www.rugerforum.com and rugerforum.net (without the www).

And no, and FFL transfer is not required.

You can also call Ruger customer service directly to get information and shipping instructions: 603-865-2442 and www.ruger.com.

 

[John Taylor]

Fed law has no restriction on sending a gun to the manufacture for repair but USPS has a restriction on sending handguns, they need to go between dealers, factory or law enforcement. UPS requires overnight shipment of handguns. Not sure on Fed-Ex or that other outfit. Check your state law. A call to Ruger may give all the info you need.
Ruger has always taken good care of their customers.

 

[RiverRat]

Send the pistol to Ruger and tell them that you bought the gun used and would like them to go over the gun for SAFTEY reasons. I bet they would make you very happy with the results. They stand behind their products and being you mentioned the majic word "Saftey", they would do the right thing.

 

[Dave Rosenthal]

Send the pistol to Ruger and tell them that you bought the gun used and would like them to go over the gun for SAFTEY reasons. I bet they would make you very happy with the results. They stand behind their products and being you mentioned the majic word "Saftey", they would do the right thing.

Ruger has been doing the right thing as far as safety goes for decades! When the new model Blackhawks came out (decades ago), a transfer bar prevented an accidental discharge if something struck the back of the hammer when it was cocked. Ruger took the lead by announcing that the problem even existed, that's why they made the transfer bar part of every singe action they've made since. In addition, Bill Ruger issued a voluntary recall for all of the guns out there and offered a free retro-fit to install the new transfer bar!

Bill Ruger was the type of person that could be called "a Man's Man", and as such He stood behind everything with his name on it! One of my most treasured memories of my Dad is shooting the .357 Blackhawk Bicentennial made back in '76. It was his favorite, and it still sees service to this day! Three generations and counting!

Dave