Ive had some very good rural UPS drivers. Im very rural. I moved once, I had a package addressed to me in care of a friend that lived nearby, it turned up at my new place despite not actually having an address yet, I hadnt filed the country paperwork to get one at the new place I built. When I saw the driver later he said "I know where you live", He retired, the new driver lady was absolutely awesome as well.
Smallish town, under 10K. Was out of town and had some mail they were holding, went to the front counter told at least 2 different ladies on different occasions I needed to pick up my mail, they recited my box number from memory before I told them.
I dont get home mail delivery, the old contract rural delivery person was awful so never got another rural box at the road again, just a PO box in town. Someone sent a package to my physical address by mail despite emphatically telling them IF they use UPS THIS (physical) is the address, IF you use USPS THIS (PO Box) is the address and I cant get delivery at the other address from either service. of course someone sent me a package at home by mail. On a couple occasions the mail person delivered it to my house which isnt by the bank of boxes. On another, they remembered when I had a PO Box in that town, (where the rural delivery originates, not where I have a PO Box now), and that I now had a box in the other town, they overuled the address info and got my box info and had it delivered to the other post office.
They arent perfect by any means, but I cant complain too much about the general service or people at the post office locally.
UPS tracking, a desolate wasteland of info, hours or days late in updating. Delivery notice text a couple hours after the fact.
USPS, Ive been sitting in the house, get a delivery text, then hear the mail truck pull away from the box (not my regular address with rural delivery). They give very up to date delivery updates for the most part. Check tracking, click the updates thing and get texts and/or emails on delivery or even every single change or stage in delivery and expected delivery info.
Theres been some failures, but most of the time USPS is far more informative and easier to figure out where a package is.
You can get daily emails with images of whats going to be delivered in your mail. Very handy when waiting for something and live 35 miles from town and dont go in very often.