can't say that I disagree... in my mind, if you make a product, you should stand behind it.
no product is completely perfect, and there will inevitably be some goofs and slip - ups ... it's how the company copes with them that sets the tone ...
had an RCBS mold a long time ago with some rust on the surface, but the inside was still OK ... I wrote to them, explaining that this was really my fault for improperly storing the steel mold, and asking what they recommended, and sent the letter out on Monday. Thursday there was a brand new mold in the mail. would I be willing to pay extra for an RCBS product?
absolutely: I have done so many times over the years, so it's a pretty good bet that the company made a cost- effective decision giving me a free mold.
Lee's 'bean counters' have not, it seems, figured out the cost of an unhappy customer getting on the web, coming to a forum such as this, and describing what sounds to me like a well founded concern. Now, I don't know that number either, but I'd bet my hat, horse and sword that it's a whole lot cheaper to 'make it right.'
just one guy's opinion ... free and no doubt well worth the price!