If we felt it was cracked as you received it, we would have stood behind our product.
After researching the issue, it seems we felt the crack was a result of your assembly work.
I just reviewed your email thread and you asked for assistance which we provided. It was clear from the picture you provided that the crack was a result of your work.
The customer never followed up or asked for additional assistance after he was given advice. We gave advice based on the information presented and we never felt it was a result of our faulty workmanship. Not once did the customer even suggest a replacement stock.
If a customer breaks a stock in the manner during assembly, using wood glue is a very good way to repair the problem
After researching the issue, it seems we felt the crack was a result of your assembly work.
I just reviewed your email thread and you asked for assistance which we provided. It was clear from the picture you provided that the crack was a result of your work.
The customer never followed up or asked for additional assistance after he was given advice. We gave advice based on the information presented and we never felt it was a result of our faulty workmanship. Not once did the customer even suggest a replacement stock.
If a customer breaks a stock in the manner during assembly, using wood glue is a very good way to repair the problem