Purchased An Item, It Arrived Broken. Seller Holding Back Repayment!

[PathfinderNC]

So, please help me through this one.
I purchased an item last month ($125) from a seller here. It arrived in the padded case but a vital plastic part was broken and appeared to me that the break was previously glued together. (My son was with me opening the case and pointed out right away the broken part).
Seller was informed right away and he said to return it and get refunded.
Now seller wants to file a damage claim with USPS before refunding my money. (I understand that can take a long, long time and I need the money back.)
Is this refund practice common?

 

[64Springer]

If you believe the part was glued together at one point and you were not informed of the glue job ahead of time, it's 100% on the seller.

The USPS has no role in this regarding you getting your money back quickly.

The seller should file a claim and wait for his money.

.02

 

[necchi]

Is this refund practice common?

No. USPS don't "glue" broken items of a damaged package back together before delivery,, they just deliver it as damaged and broken!
Who is the sob that won't pony up?
Make it public,, at least for the rest of us.

 

[hawkeye2]

I agree with 64Springer, all on the seller. It sounds like he may have misrepresented the item. The USPS claim can be denied or he may only receive partial compensation and it can take forever. I believe you are within your rights to insist on a complete refund from the seller and he needs to take his chances with USPS.

 

[SOLANCO]

No. USPS don't "glue" broken items of a damaged package back together before delivery,, they just deliver it as damaged and broken!
Who is the sob that won't pony up?
Make it public,, at least for the rest of us.

I second that motion. Who is it?

 

[BillyC]

The seller has the responsibility to package the product in a manner to eliminate damage during shipment. Period. If it arrives damaged it is his fault. Period. One of the reasons I haven’t purchased any of the items I’ve seen on this site that interest me. Amazon takes returns no questions asked!!!!

 

[Thingamajiggy]

I agree, is on seller. As long as you returned item and he received it complete, then you should get full refund. On seller to try to get claim if deemed warranted.

 

[Elkhorse]

He should refund you asap and then usps is on him, if he's honest.
Outing him to the group if he's dishonest would be a public service to the rest of us and be his compensation for his dishonesty.
Hope it works out for you!

 

[PathfinderNC]

I am in agreement. I will wait a bit for his response before taking that next step.

I personally feel this issue impacts the credibility of honest marketing here, unfortunately. At first the seller stated that when I returned the thing he would refund me my money, including return shipping costs. He said he should have looked it over more carefully before deciding to sell it. (I have the conversation copied on my computer as well as in our private messages.)
Now he tells me to “be patient” and I will get my money back. I asked “when?” And got no answer.
As of last night, Seller has my $125 and
I also spent $20.45 to return the item.
I never expected this treatment from a seller here.
This is a great example of how NOT to do business.

 

[Rich44]

Do not believe he has the right to hold on to "your" money. He needs to refund you as the damaged goods have been returned to him.

 

[BillyC]

Bad behavior needs to be called out, publicly. There are two sides to this story and if all you say is true he needs to explain himself, publicly also. If that is how he does business then he can state that, publicly, and let the buyers beware.

 

[jdw276]

How many days has it been? Purchase, receipt of damaged goods, notification to seller?

Could be the ole check is in the mail? I need timeline before judgement. Sorry me.

 

[user 31232]

I am in agreement. I will wait a bit for his response before taking that next step.

I personally feel this issue impacts the credibility of honest marketing here, unfortunately. At first the seller stated that when I returned the thing he would refund me my money, including return shipping costs. He said he should have looked it over more carefully before deciding to sell it. (I have the conversation copied on my computer as well as in our private messages.)
Now he tells me to “be patient” and I will get my money back. I asked “when?” And got no answer.
As of last night, Seller has my $125 and
I also spent $20.45 to return the item.
I never expected this treatment from a seller here.
This is a great example of how NOT to do business.

Its only a matter of time for a person that does wrong will get their comeuppance!

 

[PathfinderNC]

The seller notified me that my refund will be sent to me this afternoon.
What an experience.
Unfortunately it makes me reconsider how I will be doing business with unfamiliar sellers.

 

[Dutch7]

don't let one experience cause a chain reaction, there are a lot of great people here.

 

[COTNTOP]

The seller has been reading this and knows that he is about to be called out. The same happened to me on this site and when he was called out he coughed up the money. The difference was that he had already sold item to another person and took money. Everything worked out in the end.

 

[azmntman]

As for "outing him, I am not into doing that on the forum but believe if members PM you here you should let us know. I personally would never deal with him. Even if he makes good this time we need to know to add this experience/factor into any decision on doing dealings with the guy

 

[COTNTOP]

To add to the quality of people on this site some will be mailed the product before I can get to Post Office to mail funds.

 

[azmntman]

I just mailed (2-3 days late) payment for an item and feel bad about that but LIFE gets in the way. Hoping the seller is cool with it, he has not responded to "the checks inthe mail". Got a tracking # so I will know when he gets it. I would REALLY feel bad if I had to withdraw an offer.

 

[Dude]

Let us know once you've gotten the refund.

I also don't think it's ethical filing a claim on a part that was previously repaired. And good luck with a USPS insurance claim - they fight tooth and nail to not pay out.