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USPS Fiasco

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Joined
Sep 1, 2019
Messages
133
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Location
Canyon Lake, TX
Last winter I noticed a .40 flintlock on the For Sale forum that really caught my eye. I'm getting old and have a bum shoulder so a .40 sounded like a good idea. I contacted the owner and we agreed on a trade, his .40 for my Centermark Fusil de Chasse. I packed up the FdC and used USPS Click-N-Ship to create a label for Priority Mail and insured it for $1,300.00. On Feb. 23rd I handed the package to a clerk at our local post office. It should arrive at its new home in the Adirondack Mountains of NY in about 4 days. My new rifle, shipped via UPS, arrived promptly and in great shape. USPS tracking indicated the FdC cleared the San Antonio, TX regional center. Then it disappeared. Days, and then weeks, went by without further scans showing up on tracking. I initiated an inquiry with USPS. No result. My new friend in NY was very understanding and patient. After the required amount of time had passed I filed an insurance claim for $1,300.00. Then things got interesting. The USPS denied the claim saying I failed to provide adequate "Proof of Value". I had provided a link to a French smoothbore for sale by Track of the Wolf. Not sufficient. I appealed and got a letter of appraisal from H. ***** Reber at The Muzzleloader Shop, Ltd. in Arkansas. Again, the USPS denied the claim based on inadequate proof of value. Would the USPS continue to flatly deny the claim on a package they LOST? Or were they planning to settle for a lesser amount? Luckily, we didn't have to find out. On May 3rd, more than two months after I handed the package to the clerk in Texas, it arrived at the post office in Johnstown, NY. The FdC was undamaged.

To say this was a learning experience is an understatement. How does anyone establish irrefutable proof of value on a hand-made muzzleloader, especially in a straight trade transaction? Should we both have paid dealers to sell the other party our gun for us so we would each have had a receipt? According to the USPS, a sales receipt would have been proof of value. Or would they have found another excuse to deny the claim? Be very careful, my friends.
John
 

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Well it would be the postal service that lost it and it is not like the customer did not pay for the additional insurance. It is not like it is insured for any amount and they are trying to pull one over on the postal service.

Many things are worth more to me than their value to others.
 
Well it would be the postal service that lost it and it is not like the customer did not pay for the additional insurance. It is not like it is insured for any amount and they are trying to pull one over on the postal service.

Many things are worth more to me than their value to others.
Don't ship those things through the post office.
 
Nowhere near as bad as you guys but my wife’s debit card was expiring February 24th and our banker said that she would receive a new one in the mail before that date. On the 23 we went to the bank and they created us one on site (they are not as durable as the one being sent but serviceable) and canceled the one in the mail. We chalked it up as lost and thought no more about it. Last week it showed up, undamaged, post marked February 6 and properly addressed. I went to the counter and asked where it might possibly have been and they did not have a clue. Postal black hole I guess.
 
That's why the PGC did away with the "pink envelopes" for antlerless hunting licenses this year. USPS wasn't good.
 
Last winter I noticed a .40 flintlock on the For Sale forum that really caught my eye. I'm getting old and have a bum shoulder so a .40 sounded like a good idea. I contacted the owner and we agreed on a trade, his .40 for my Centermark Fusil de Chasse. I packed up the FdC and used USPS Click-N-Ship to create a label for Priority Mail and insured it for $1,300.00. On Feb. 23rd I handed the package to a clerk at our local post office. It should arrive at its new home in the Adirondack Mountains of NY in about 4 days. My new rifle, shipped via UPS, arrived promptly and in great shape. USPS tracking indicated the FdC cleared the San Antonio, TX regional center. Then it disappeared. Days, and then weeks, went by without further scans showing up on tracking. I initiated an inquiry with USPS. No result. My new friend in NY was very understanding and patient. After the required amount of time had passed I filed an insurance claim for $1,300.00. Then things got interesting. The USPS denied the claim saying I failed to provide adequate "Proof of Value". I had provided a link to a French smoothbore for sale by Track of the Wolf. Not sufficient. I appealed and got a letter of appraisal from H. ***** Reber at The Muzzleloader Shop, Ltd. in Arkansas. Again, the USPS denied the claim based on inadequate proof of value. Would the USPS continue to flatly deny the claim on a package they LOST? Or were they planning to settle for a lesser amount? Luckily, we didn't have to find out. On May 3rd, more than two months after I handed the package to the clerk in Texas, it arrived at the post office in Johnstown, NY. The FdC was undamaged.

To say this was a learning experience is an understatement. How does anyone establish irrefutable proof of value on a hand-made muzzleloader, especially in a straight trade transaction? Should we both have paid dealers to sell the other party our gun for us so we would each have had a receipt? According to the USPS, a sales receipt would have been proof of value. Or would they have found another excuse to deny the claim? Be very careful, my friends.
John
I never buy the insurance anymore from any shipper. They NEVER pay. Also, I only ship FedEx or UPS signature required. May not be better for handling, but at least the package gets there.
 
I hate to be THAT guy... but I've had nothing but success with USPS for the most part, but you are right... they will not pay an insurance claim. I flat out don't ship a firearm thru them anymore. I'll use shipmygun and just drive into San Antone to a customer service center for UPS.
 
How does UPS fare with smaller size packages? I don’t know how often they loose stuff but I have read they destroy a lot.
My medicine came in a small 6"x6"x8" box that was crushed like an accordian to half it's size. Luckily none of the bottles were damaged. When the mailman delivered it he said it looked like a truck ran over it. I took it to the post office to file a complaint and the manager told me they use a third party vendor and I need to file a complaint on line & He would verify the damage and they would refund my shipping costs ?? So hundreds of dollars in medicine can be destroyed and they only cover shipping. What a crock !!
 
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